Consumer Protection Law

Champions of Consumer Empowerment and Market Integrity

Jurisiti Legal LLP’s Consumer Protection Law practice stands as an indomitable advocate for consumer rights, delivering meticulously crafted, robust legal solutions to safeguard individuals and businesses within the ever-evolving complexities of the modern marketplace. Established on June 15, 2024, with LLPIN ACH-7819, our firm is strategically headquartered at Plot No. D-11 and 12, Ground Floor, KH No. 14/15/2, Gali No. 4, Syndicate Enclave, Near New Sabzi Mandi, Dabri, South West Delhi, New Delhi, Delhi, India 110045. We command an exceptional team comprising 8 in-house advocates in Delhi, a formidable network of 350 panel advocates spanning India’s metropolitan hubs, Tier 1, and Tier 2 cities, and 75 international advocates operating with seamless precision across more than 25 jurisdictions. Our distinguished Supreme Court presence—featuring 5 Advocates-on-Record (AOR) and 15 Designated Senior Advocates—solidifies our stature as a preeminent authority in this critical and dynamic field.

At Jurisiti Legal LLP, we transcend traditional legal representation, offering a powerful fusion of regulatory expertise, dispute resolution acumen, and compliance ingenuity. Whether redressing grievances arising from unfair trade practices, pursuing accountability for defective goods, or fortifying businesses against regulatory scrutiny, our practice serves as a steadfast pillar of justice, fairness, and transformative influence in the consumer protection landscape.

Our Expertise: Unmatched Command of Consumer Law Frameworks

Our Consumer Protection Law practice is globally renowned for its profound mastery of legal frameworks designed to shield consumer interests, enforce marketplace accountability, and promote equitable commerce. We excel in navigating the intricacies of India’s Consumer Protection Act, 2019 (CPA), a progressive statute that redefines consumer rights, alongside international benchmarks such as the U.S. Consumer Product Safety Improvement Act (CPSIA), the European Union’s Consumer Rights Directive (2011/83/EU), and the UK Consumer Rights Act 2015. From our strategic nexus in New Delhi to the world’s commercial epicenters—London, New York, Singapore, and beyond—our advocates bring decades of specialized experience to serve a diverse clientele: aggrieved consumers, small and medium enterprises, multinational corporations, and regulatory bodies.

Our expertise extends to emerging frontiers such as e-commerce liability under the Consumer Protection (E-Commerce) Rules, 2020, digital advertising compliance with the Advertising Standards Council of India (ASCI) Code, and cross-border product safety disputes. This holistic, forward-thinking approach positions Jurisiti Legal LLP as an unrivaled guardian of consumer welfare and a strategic ally for businesses navigating a consumer-centric global economy.

Why Partner with Jurisiti Legal LLP?

Jurisiti Legal LLP’s Consumer Protection Law practice is distinguished by its expansive reach, Supreme Court authority, and unwavering commitment to client success. Our network of 350 advocates across India—from Mumbai’s bustling markets to Punjab’s rural economies—and 75 international partners in over 25 countries ensures seamless, jurisdiction-spanning support. Our Supreme Court team, with its 5 AORs and 15 Senior Advocates, delivers unparalleled advocacy in appellate proceedings. In 2024, for instance, we secured a landmark Supreme Court ruling for a consumer association, awarding INR 75 lakh and establishing stringent e-commerce liability standards under Section 94 of the CPA, 2019.

This synthesis of localized insight, global perspective, and judicial gravitas positions us as the preeminent choice for consumers seeking justice and businesses striving for compliance. We don’t merely resolve disputes—we redefine the benchmarks of consumer protection and ethical commerce.

Our Approach: Empathy, Precision, and Strategic Vision

We approach consumer protection law with a strategic, empathetic philosophy, fully attuned to its profound impact on individuals, communities, and market dynamics. Our 8 in-house Delhi advocates spearhead a 350+ advocate network to devise bespoke strategies—whether pursuing compensation for a defrauded consumer in India, defending a multinational against regulatory action in London, or advising an e-commerce giant on compliance in Singapore. We integrate legal exactitude with a passion for fairness, ensuring every grievance is addressed with efficiency, every right is vigilantly upheld, and every business is equipped to prosper in a consumer-driven landscape. Our solutions deliver justice with resolute dedication and intellectual precision.

Our Impact: Advancing Consumer Welfare, Enriching Society

Beyond our client mandates, Jurisiti Legal LLP extends its influence through the Jurisiti Foundation, a dedicated arm championing pro bono initiatives that strengthen consumer protections. In 2024, we represented a rural cooperative in Rajasthan at no cost, securing remedies against exploitative pricing under Section 2(47) of the CPA, 2019, thereby enhancing their economic resilience. This reflects our broader mission to leverage our 350+ advocate network across India and 25+ countries to promote fair trade, consumer empowerment, and societal equity.

Our Services: Comprehensive Solutions for Consumer Justice

We offer an expansive, meticulously tailored suite of services designed to address the multifaceted challenges of consumer protection law, underpinned by our Supreme Court eminence and global reach:

1. Consumer Dispute Resolution

We provide end-to-end representation before the District Consumer Disputes Redressal Commissions (DCDRCs), State Consumer Disputes Redressal Commissions (SCDRCs), and the National Consumer Disputes Redressal Commission (NCDRC), invoking Sections 35, 49, and 59 of the CPA, 2019. Our services encompass drafting complaints, conducting evidence-based advocacy, and securing remedies like compensation, refunds, or product replacement. For example, in 2024, we secured INR 50 lakh in damages for a consumer group at the NCDRC against a leading electronics firm for persistent product defects.

2. Product Liability Litigation

We pursue rigorous claims under Chapter VI (Sections 82–87) of the CPA, 2019, holding manufacturers, sellers, and service providers accountable for defective goods, hazardous products, or inadequate disclosures. Our expertise ensures consumer safety while compelling corporate responsibility through precedent-setting litigation.

3. NCDRC and Supreme Court Advocacy

Leveraging our 5 AORs and 15 Senior Advocates, we represent clients at the NCDRC and escalate appeals to the Supreme Court under Section 67 of the CPA, 2019. Our appellate advocacy shapes national consumer law jurisprudence, delivering authoritative outcomes in high-stakes disputes.

4. Compliance Advisory and Risk Mitigation

We guide businesses on adhering to CPA mandates, including product labeling, warranty obligations, and e-commerce transparency under the 2020 E-Commerce Rules. Our counsel extends to international standards like the U.S. FTC’s Guides Against Deceptive Pricing and the EU’s Unfair Commercial Practices Directive (2005/29/EC), ensuring compliance while fostering consumer trust.

5. Class Action Representation

We orchestrate collective redress under Section 21(b)(i) of the CPA, 2019, amplifying justice for systemic consumer grievances—ranging from misleading advertisements to widespread service failures. Our strategic coordination empowers communities to hold corporations accountable on a grand scale.

6. Regulatory Defense for Enterprises

We defend businesses against allegations of unfair trade practices (Section 89) or false advertising (Section 90), crafting strategies that balance regulatory compliance with operational continuity. Our defenses mitigate penalties, injunctions, and reputational risks with precision and foresight.

Contact Us

Your Trusted Partners in Consumer Protection Excellence

+91 98703 75161
[email protected]
Plot No. D-11 and 12, Ground Floor, KH No. 14/15/2, Gali No. 4, Syndicate Enclave, Near New Sabzi Mandi, Dabri, South West Delhi, New Delhi, Delhi, India 110045—or our additional office at D-12, Gali Number 4, Syndicate Enclave, Raghu Nagar, Near Dabri Mod, New Delhi 110045.

At Jurisiti Legal LLP, we are your steadfast allies in navigating the intricate legal and commercial challenges of consumer protection law. Whether you’re an individual grappling with unfair practices, a business seeking expert guidance to align with regulatory mandates, or a community venturing into uncharted markets, our team is committed to delivering tailored solutions imbued with global expertise and deep local insight.

Headquartered in the vibrant heart of New Delhi, with a formidable presence across international offices, Jurisiti Legal LLP is poised to empower your journey every step of the way. Let us be the cornerstone of your success—contact us today and experience legal excellence redefined, where global mastery meets an unwavering dedication to consumer justice and marketplace fairness.